MI is managed by highly professional and experienced people including Manager-Operations, Team Managers, Team Leaders and Group Leaders.

Each of our CSRs (Customer Sales Representative) is an outstanding college graduate with advanced language, computer and Internet skills and with a positive customer oriented attitude.

MI gains from nearby universities a steady influx of CSRs. Manipal is located in a high (English) literacy belt and is home to some of India's best Engineering, Medical & Business Schools.

Training, at MI, is a process of continuous improvement and skills up-gradation based on real time feedback. It also includes a formalized training curriculum of Customer Skills, Computer Skills and Sales Skills. Our clients actively assist with the training either by teleconferencing or by sending trainers to Manipal. Only when a client/trainer is completely satisfied does a CSR receive certification, or permission to get on to campaigns.

MI’s work-culture offers attractive opportunities for growth and incentives for excellence. No wonder then that our attrition is under 2 per cent!